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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. Ralf Ellspermann explains, “In today’s digital realm, the cornerstone of customer loyalty lies in consistent, personalized, and technology-adept interactions.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

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How CERN Faces the Pandemic the Digital Way – A Customer Success Story

Inbenta

Ilem was founded in 2001 and specializes in digital and managed services to help enterprises digitalize their business. With 15 years of experience and over 250 customers globally, Inbenta has built a solid reputation and can help you supercharge how you interact with your users, thanks to our patented and proprietary NLP technology.

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5 Strategies for CX Excellence

PeopleMetrics

You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Employee feedback should be collected quarterly at a minimum.

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5 Top Customer Service Articles of the Week 12-27-2021

ShepHyken

(Entrepreneur) Voice-user interfaces (VUIs) allow users to interact with machines using voice alone. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. They use speech recognition and natural-language processing to enable users to complete some tasks.

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McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer

CSM Magazine

The Customer Experience team aims to transform how customers interact with McDonald’s. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. He will be leading a new Customer Experience team.

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Lesson #7: CX Is NOT The Same As Customer Service. Know The Difference.

PeopleMetrics

Customer experience is the sum of all experiences, interactions, or touchpoints a customer has with a company. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Customer service is part of the overall customer experience, not the entire customer experience.

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