PeopleMetrics

MAY 4, 2020

These are also the people who can benefit the most from hearing the customer’s pain and using that information to improve the experience in the future. They are also part of the “democratizing of customer feedback” that is so important in creating a customer-centric culture. That leads to a more customer-centric culture!

Management 78

Management CEM Hotels Customer Centricity 78

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. I completed my engineering in 2001, majoring in Electronics.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide. He was responsible for leading the effort to develop the service strategy for Siemens Industry, Inc.,

Management 41

Management Automotive Leadership Effort Score 41