Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? If it was resolved, you can figure out the impact of that extra interaction with the customer and whether it improved the relationship. That leads to a more customer-centric culture! Does Closing the Loop Pay?
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