PeopleMetrics

MAY 4, 2020

We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? If it was resolved, you can figure out the impact of that extra interaction with the customer and whether it improved the relationship. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Management 78

Management CEM Hotels Customer Centricity 78

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” It is an online survey tool that has extremely powerful capabilities of capturing feedback and experience signals whenever customers are interacting.

Comparison 52

Comparison Survey Net Promoter Score Tools 52

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. I realized that a desk job was not for me and that I wanted to interact more with people. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. Paperflite.

Company 11

Company e-support Customer Journeys CRM 11