Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? Does Closing the Loop Pay?
Let's personalize your content