PeopleMetrics

JULY 17, 2018

As I mentioned in Lesson 1 and will dive into deeply in Lesson 8, VoC is not market research. Market research provides answers to a specific question and provides those answers in the aggregate. Market Research vs. VoC. Without a doubt, the job of market researchers is important; it’s just very different than VoC.

Measurement 210

Measurement CEM Telecommunications Wireless 210

NetBase

DECEMBER 4, 2019

We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight , could result in brands misunderstanding potential market opportunities. After turning down Google, Excite and @Home Network merged – and subsequently went bankrupt together in 2001. Misplaced priorities, indeed.

Data 52

Data Analytics Social Media Trends 52

PeopleMetrics

MARCH 12, 2018

Of course you do! External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Sean holds a Ph.D.

Net Promoter Score 70

Net Promoter Score CEM Video Hotels 70

PeopleMetrics

JUNE 17, 2020

Moments of truth may involve the aforementioned digital experience (web site visit, chat with customer service, app experience), calling into a contact center, and of course, traditional in-person experiences. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

CEM 83

CEM Touchpoint NPS Survey 83

PeopleMetrics

MAY 24, 2018

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

Feedback 54

Feedback CEM Chief Customer Officer ROI 54

PeopleMetrics

APRIL 9, 2018

Do you know any CX professionals who started out in market research? Like many of my peers, I too broke into the customer experience space by way of the market research world—working at a large firm on a variety of highly valuable market research programs before founding PeopleMetrics in 2001. Market research roots.

CEM 70

CEM Marketing Voice of Customer Video 70

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. And our panelists today are of course, Sean McDade, our founder and CEO, and then Kirk Lohbauer, Audrey Squaresky, and Ripal Patel from the team here at PeopleMetrics. and that's what we were doing.

Feedback 62

Feedback Customer Experience ROI Industry 62