Russel Lolacher

OCTOBER 28, 2019

Social customer care (using social media platforms as customer service experience tools) can be amazingly effective way to build relationships with the your customers and bring significant benefits to your organization. What has been a positive benefit in your experience with a long-term social customer care strategy?

Customer Care 45

Customer Care Social Media Engagement Brands 45

ShepHyken

OCTOBER 29, 2019

Companies with a Soul are the Future of Customer Experience. They discuss her new book, The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business , focusing on the psychological, technical, and experiential components of building a good customer experience. This extends beyond customers to employees as well.

Employee Experience 82

Employee Experience Culture Connections Technology 82

Beyond Philosophy

NOVEMBER 1, 2019

Some customer habits may be useful for your Customer Experience strategy, and some of them may not. Understanding how customers’ habits form and how to identify them is crucial for Customer Experience. I have triggers in my travel experience or environment. Isn’t that simple?” ” . It was simple.

Self Service 140

Self Service Airlines Insurance System 140

One Millimeter Mindset

OCTOBER 30, 2019

As a result, a story’s stickiness depends on quarterly marketing and sales objectives. Or, an organization’s key performance indicators for employees. Rather, enduring stories are rooted in our own visceral experiences serving our clients, partners and stakeholders. So, each story you tell today has an expiration date.

Sales 72

Sales Connections Communication Tools 72

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

He will share with you: Market research on the shifting labor market. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience. How to apply 2023 technology trends to your company's current demands.

Contact Center

Alliance by IFS

OCTOBER 30, 2019

As the number of IoT devices in the service industry increases, IoT integration is fast becoming more than high-tech extra, but a tool necessary to deliver the level of service that the market demands. They do not want ‘one-size-fits-all’ service offerings,” said Emily Hackman, director of Global Marketing at Astea International.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Ecrion

OCTOBER 31, 2019

What’s more, customers are much more likely to tell other people about a poor customer service experience than a positive one. Your customer service representatives will be able to see all the previous transactions and support history, meaning a streamlined experience for all. Faster Solutions. Increased Productivity.

Omni-Channel 52

Omni-Channel Customer Service Multi-Channel Social Media 52

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. How to harness conversational AI technology to improve the employee experience.

Contact Center

Speaker: Zak Haitkin, Localization Manager

The pinnacle of success for any business is ultimate customer and employee gratification. Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. The strategies you can employ to launch a successful localization project.

Strategy

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 6 Ways to Make Your Employees More Human.

Brands

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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

Contact Center