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Webinar Q&A Recap: You Already Have a Customer Community – Are You Cultivating It?

Education Services Group

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them.

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Chiropractor marketing 101: How to build a thriving practice

BirdEye

Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it. Table of contents Why do chiropractors need marketing?

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Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. The CXPA has over 4,500 members and rapidly growing, representing 70 countries across the globe.

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Key Takeaways from our Customer E.R.A.S. Tour London

Gainsight

We’ve officially kicked off our European leg of the Customer E.R.A.S. The Customer E.R.A.S. Tour brings together the best and brightest voices in Customer, Product, and Community across North America and Europe. Tour here in London. What’s E.R.A.S., Hint: It’s so much more than a Taylor Swift homage.)

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The Direct Link Between CX and Revenue Growth To begin, it is essential to understand that positive customer experiences directly correlate to revenue growth.

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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

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Beyond Profit: The Ascendancy of Brand Purpose in B2B

ECXO

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Business customers care about what your brand stands for. It’s the foundation of a differentiated customer experience and employee experience. Where B2C goes, B2B follows.

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