more-than-twice-as-many-consumers-trust-customer-reviews-over-companies-themselves 
CSM Magazine
APRIL 18, 2023
Businesses are being urged to pay attention to their customer review strategy, following new research from Smart Money People, the UK’s dedicated financial services review site. New products or services (41%) and being unfamiliar with the company (41%) were the factors most likely to encourage shoppers to seek out reviews.
Survicate
DECEMBER 16, 2019
Why You Can’t Totally Trust Negative Online Reviews. People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one and you won’t by harmed by not purchasing it. This is not something special about travel reviews.
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C3Centricity
AUGUST 26, 2019
More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinking about customer privacy and how to build a mutually beneficial relationship whilst also respecting it. Ask Permission to Gather Information.
delighted
SEPTEMBER 27, 2019
Exceptional customer service turns repeat and new customers into promoters. Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. In 2019, 67% of consumers believe that companies are actively improving their customer service.
Grade.us
SEPTEMBER 17, 2019
Are car dealer reviews and other types of automotive related business reviews important to the automotive industry? When it comes to the automotive industry, it feels like many customers already have their minds made up. What customers think about car dealers and the automotive industry. We're going to find out.
ProProfs Chat
JANUARY 31, 2020
Walmart ’s customer support was questioned when a customer pointed out a discrepancy in online and in-store product pricing. The price of the product in the store was much more than the price offered online. Prioritizing the company policy more than the customer is an example of poor customer service in today’s time. .
BirdEye
AUGUST 24, 2023
By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty. Watch the Free Demo Now.
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