Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Online-to-offline.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Beyond Philosophy

FEBRUARY 27, 2017

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit.

Rewards Programs 60

Rewards Programs Hotels Travel Chief Customer Officer 60

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the logistics industry. Gol Airlines. TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

NobelBiz

MAY 6, 2022

By designing new, fun, innovative recognition programs and providing the necessary tools for proper training, you will allow them to grow as individuals.’’ Praise and rewards are directly linked to job satisfaction. Michael Tamer talks about this in First Contact Podcast: Stories of the Call Center.

Contact Center 52

Contact Center Strategy Call Center Rewards Programs 52

Qualtrics

APRIL 22, 2020

People are changing the way they shop, how they can travel, where they eat, how they work, and how they stay in contact with loved ones. Across every industry, how you respond to the crisis and these seismic shifts in behavior will have a lasting impact on how your brand comes out the other side. Retail Banking and Financial Services.

Hospitality 29

Hospitality Retail Rewards Programs Analysis 29

Oracle

APRIL 8, 2021

Loyalty programs are more popular than ever. As brands in every industry face more competition, customer loyalty is becoming harder to earn. Read more about these and other loyalty marketing experiences in this guide on the Oracle blog, “ The Top 5 Innovative Loyalty Programs of 2020 and Why They Work.

Loyalty Programs 52

Loyalty Programs Loyalty Customer relationships Customer Experience 52

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. equates to $76m USD.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40