how-to-outsource-your-contact-center-infographic 
BlueOcean
OCTOBER 29, 2019
Or maybe math isn’t your strong suit and you’re just looking for hard numbers to tell you what you need to know. Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. Calculating the Cost of Outsourcing. Request an estimate today.
BlueOcean
JANUARY 20, 2022
In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. At the very least, you should consider how cost-effectiveness, business continuity, and the local talent market intersect in your contact center location strategy.
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BlueOcean
AUGUST 26, 2021
From the most basic choices, like where to shop for groceries or who to visit in-person; to the most complex business decisions, like what to do about employee safety or how to ensure business continuity—suddenly there were more questions to ask, more at stake, and more ways to fail. The Post-COVID Contact Center RFP Timeline.
BlueOcean
MARCH 13, 2020
Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. The Fundamental Guide to the Contact Center RFP.
Call Experts
JULY 22, 2021
A contact center will use business call routing to create the optimal customer experience for your company with minimal involvement from you or your team. We have a few questions for you, especially if you don’t have a contact center partner: . Have you ever called your business? What is Call Routing?
Magellan Solutions
JUNE 11, 2019
These days, they have the power to influence how the audience think about a brand. Understand how can outsourcing firms and 24/7 call center services help bring success to your company. Simply put, it is all about how a customer feels about your company. And it does not mean resolving issues alone.
GlowTouch
JANUARY 15, 2021
Quality customer service is central to creating a positive customer experience (CX), more so when CX is all set to surpass other factors such as product and price as the best way to make your brand stand out. Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. & much more.
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