CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Failure to capture unstructured and unsolicited feedback. Not Interpreting Feedback. Unproven ROI. Only focused on surveys. Over-analyzing and failing to act .

How To 243

How To Social Media Analysis Feedback 243

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Survey 260

Survey Customer Experience Fashion Groups 260

Integrity Solutions

APRIL 19, 2024

Even as technology becomes more integral and upfront in the process, people are still looking for that people-to-people experience. They want what they can only get from a genuine human-to-human exchange. It’s a much different and higher expectation. The same holds true across the sales-service continuum.

Sales 107

Sales Loyalty Communication Contact Center 107

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). They include Key Driver Analysis, Competitive Benchmarking, Microsurveys, and Multimedia Feedback. And if that sounds familiar to you, that’s okay! Look no further!

ROI 260

ROI Customer Retention Infographics eBook 260

SurveySparrow

MARCH 26, 2021

If your product is still in its initial stages, here are some questions that you can ask: Do you have the necessary technologies to build your product? If not, then should you start developing technology to build the product from scratch? On a scale of 1-10, how important is the problem that you are addressing for your target market?

Strategy 52

Strategy Marketing Advertising Airlines 52

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Training 52

Training Sales Culture Management 52

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. More on those features later.

Chatbots 40

Chatbots Strategy Self Service ROI 40