AWS Machine Learning
MARCH 31, 2023
The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.
Uniphore
JULY 21, 2021
According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. Knowledge Base Consolidation It’s estimated that agents spend 20% of their time working to understand questions and search a knowledge base for the correct information.
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Lumoa
NOVEMBER 30, 2022
Another great idea to explore is offering a digital sales agent that is voice-enabled. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. Additional tips include showing a human avatar next to the virtual agent to give the impression they are speaking with a real person.
TechSee
JANUARY 14, 2020
AI makes personalized real-time agent coaching possible based on speech-to-text transcriptions and analytics, enabling agents to receive helpful feedback while they are speaking with the caller, instead of days or weeks later. Why agents are embracing the change.
AWS Machine Learning
FEBRUARY 6, 2023
In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.
TechSee
JANUARY 14, 2020
AI makes personalized real-time agent coaching possible based on speech-to-text transcriptions and analytics, enabling agents to receive helpful feedback while they are speaking with the caller, instead of days or weeks later. Smarter Agents. Collaboration Drives Career Development. Specialization. Machine Supervisors.
TechSee
SEPTEMBER 21, 2023
This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.
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