Feedback Insurance NPS Return on Investment 
Confirmit
OCTOBER 30, 2018
Philadelphia Insurance realized that long-term success in this new market required a fresh strategy – and a differentiator to set them apart from competitors. Customer feedback translates into real changes. Resulting VoC feedback was eyeopening, with about 10 percent of the 130,000 policyholders actively criticizing the decision.
Confirmit
SEPTEMBER 27, 2017
The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
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Confirmit
SEPTEMBER 27, 2017
The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
Confirmit
SEPTEMBER 24, 2018
CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Combine this feedback with relevant external sources (e.g. Philadelphia Insurance.
Confirmit
SEPTEMBER 24, 2018
CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Combine this feedback with relevant external sources (e.g. Philadelphia Insurance.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. Chris Neeson, Customer Experience Leader, Ohio Mutual Insurance Group. The same report showed proactive service results in a full-point increase in Net Promoter Score (NPS) and other experience metrics.
Responsetek
MAY 8, 2018
The insurance industry is a highly competitive market that relies on excellent service to keep customer satisfaction high. Working with our CEM platform, our insurance clients typically see an average improvement in NPS® (satisifaction score) of 12.0 Industry Story – Strategy. Why these gaps are so wide and varied.
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