Remove Fashion Remove Feedback Remove Gamification Remove Management
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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

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Survey Gamification: Everything You Need To Know

SurveySparrow

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. Many of Playvox’s customers leverage tools like gamification to motivate their teams. This doesn’t mean giving out empty praise or insincere feedback.

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How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations. But when your agents are scattered across locations, managers have to be diligent about communicating regularly. Another fun way to recognize your team is through gamification.

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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

Give Your Customers What They Want Nike is indeed winning hearts with its personalization in retail strategy, and one of the key ways they achieve this is by leveraging customer feedback. By actively gathering customer feedback in real time and analyzing it they understood customer’s expectations and preferences when it comes to shopping.

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How to Drive Engagement with Gamification in Your Contact Center

Playvox

One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.

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Behind the Scenes of Dow Jones’ Customer Care

Think Customers

Some customers like real-time feedback. But I think what people will find out is the better you get at that, what you’re left with are high-touch work where the skills that are necessary to manage it in a call center or a contact center are a lot harder. How does this insight translate to creating a good online user experience?