Customer Bliss
APRIL 14, 2016
Uber has no doubt been a darling of the investor community and the business school community. It’s virtually synonymous with the idea of disruption at this point, and at the end of 2015, its fundraising was in line with a $62.5 billion valuation. By contrast, Lyft — which is the clearest rival to Uber and the company it’s most compared to — has had very successful valuations, but nothing closer to Uber.
Kayako
APRIL 14, 2016
This is a guest post from Desiree de la Rosa of Videopath. Video is an excellent self-service tool. It offers a unique way for customers to learn about and get the most from your product or service. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering?
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Forrester
APRIL 14, 2016
A high-quality customer experience is the result of interactions between people in a network Forrester calls a customer experience (CX) ecosystem. As followers of this blog know, what holds that ecosystem together are value exchanges facilitated by an open, collaborative business culture. My colleague Sam Stern laid out how businesses define workers' roles and create engagement within this ecosystem.
Topdown
APRIL 14, 2016
When building out a customer experience management (CXM or CEM) architecture, you will need to address marketing, commerce and service functions. With the right allocation of resources, you will be able to provide a rich, consistent and deeply personalized customer experience at every stage of the customer lifecycle and across each touchpoint. To do this, you need to determine how, not whether , you will be sharing data and content across your digital experience (DX) platform.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
COPC
APRIL 14, 2016
This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. IARE 2016 SYMPOSIUM at Hyatt Place Phoenix . Judi Brenstein of COPC Inc. is presenting at the IARE Symposium in Phoenix, on Tuesday, April 26.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Interactions
APRIL 14, 2016
An interesting thing happen when Microsoft used AI (Artificial Intelligence) to run their chat forum and letting their teen girl bot answer the forum. Apparently accuracy is critical and cannot be achieved with AI.
Talkdesk
APRIL 14, 2016
Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. In this blog post, we will explore the insights provided at TOPO Sales Development Analyst Dave Hershenson’s Outbound Prospecting Workshop.
Brad Cleveland Blog
APRIL 14, 2016
“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE Board of Experts “ask the experts” article by Hannah Brewer. Note: This article is no … Continue reading → The post The Single Customer View – Myth or Reality appeared first on Brad Cleveland.
Verint
APRIL 14, 2016
Thinking back on my time in Operations, like so many other people I spent a significant amount of time trying to understand the root cause of the quality management (QM) opportunities in my organization. What could it be? Should we improve our classroom training, should we do more on-the-job training, or were we hiring the right kind of people? As a first course of action, you do training, you do side-by-side coaching, and you can even offer to drive individuals home and have dinner in an attemp
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Brad Cleveland Blog
APRIL 14, 2016
“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE Board of Experts “ask the experts” article by Hannah Brewer. It can be viewed here: [link].
Brad Cleveland Blog
APRIL 14, 2016
“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE Board of Experts “ask the experts” article by Hannah Brewer. It can be viewed here: [link].
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