InMoment XI
NOVEMBER 22, 2016
I wore something pink for the entire month of October. Mostly it was pink shirts, but I mixed in pink socks, ties, and wristbands. This was part of a national campaign for the American Cancer Society called Real Men Wear Pink, aimed at raising awareness and funds for breast cancer research. To entice potential donors. View Article.
Michelli Experience
NOVEMBER 22, 2016
Author Melody Beattie once noted that: “Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. “. I’ve taken the liberty of extending Melody’s quote by suggesting in the context of business, “Gratitude turns shoppers into future buyers, and first-time buyers into repeat customers.”.
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InMoment XI
NOVEMBER 22, 2016
I wore something pink for the entire month of October. Mostly it was pinks shirts, but I mixed in pink socks, ties, and wristbands. This was part of a national campaign for the American Cancer Society called Real Men Wear Pink, aimed at raising awareness and funds for breast cancer research. To entice potential donors.
GetFeedback
NOVEMBER 22, 2016
Customer surveys make a major statement about your brand. Here are 7 clever ways to turn your customer feedback program into an insight gold mine.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Bliss
NOVEMBER 22, 2016
Episode Overview. As the CCO role has become more common, now we’re starting to see “serial” CCOs. Carol Pudnos is one of those. She spent 27 years in different leadership roles at Dow Corning, ultimately becoming the Vice President of Customer Experience and Customer Service. She then became Head of Global Patient Experience for Abbvie.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CustomerGauge
NOVEMBER 22, 2016
Nokia Setting New Customer Experience Standards Unless you’ve been living under a rock, you probably know that over the last 5 years, things have not been great for the Finnish communications company, Nokia. Once the very company that defined the mobile industry, the tech giant’s delayed embrace of the smartphone revolution was one of the […].
Clarabridge
NOVEMBER 22, 2016
You can’t have a great customer experience without a great employee experience. The two are intrinsically linked: Great managers create great employees, who ultimately create great customer experiences. Clarabridge recently hosted a webinar with Gary Magenta, Customer Experience Will Never Exceed Employee Experience. The webinar expressed four key ways to build up the employee experience – all of which are focused on empowering your employees: Connect your Employees to the Strategy: Many busines
Topdown
NOVEMBER 22, 2016
Writing for Forbes, Denise Lee Yohn asserts that Customer Experience Success Relies on More Than Marketing : “In the fight to win the customer experience battlefield, most organizations put their marketing departments in charge. But it takes much more than marketing expertise and impact to succeed in customer experience. Operations, human resources and finance must also take responsibility and undergo fundamental transformations.”.
Currency Alliance
NOVEMBER 22, 2016
Apple is often cited as having the most loyal customers worldwide. But what drives their customer retention? 14 years of impressive innovation across a range of devices has people waiting in line to buy whatever they release. From the iPod to the iPad. They love the design. They value the reliability and common operating system across devices. And their loyalty points?
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Clarabridge
NOVEMBER 22, 2016
You can’t have a great customer experience without a great employee experience. The two are intrinsically linked: Great managers create great employees, who ultimately create great customer experiences. Clarabridge recently hosted a webinar with Gary Magenta, Customer Experience Will Never Exceed Employee Experience. The webinar expressed four key ways to build up the employee experience – all of which are focused on empowering your employees: Connect your Employees to the Strategy: Many busines
Currency Alliance
NOVEMBER 22, 2016
In recent years, customers have fallen out of love with loyalty programs. There are several reasons why, but chief among them is the fact that they tend to be so fragmented. Often, consumers belong to a multitude of programs, but carry only the card from their favorite supermarket – for the simple reason that they fail to extract much value from the vast majority.
Daniel Group
NOVEMBER 22, 2016
For those of us in the US, the Thanksgiving Day holiday is just a couple days away. Millions are flying, driving, cleaning and cooking, all while trying to keep the wheels turning at work for another day or so. The. Read More. The post 5 Reasons to Make Thanksgiving a Habit appeared first on The Daniel Group.
Currency Alliance
NOVEMBER 22, 2016
For many years companies have given rewards to customers in exchange for increased share of wallet and information that enables marketing activities. But getting real value from loyalty programs has become harder and harder. In part this is because the biggest travel loyalty programs are getting watered down and due to the tremendous proliferation of other incompatible loyalty programs.
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Customer Interactions
NOVEMBER 22, 2016
How the NOW customer is disrupting the customer service domain
Brad Cleveland Blog
NOVEMBER 22, 2016
The Tugboat Institute recognizes Evergreen companies whose purpose-driven leaders build companies focused on long-term growth. The Institute’s Evergreen Journal recently published an article I wrote on delivering great customer service. It includes four recommendations that don’t require significant upfront investment. The … Continue reading → The post Great Customer Service on a Shoestring Budget appeared first on Brad Cleveland.
ijgolding
NOVEMBER 22, 2016
As customer experience has become increasingly recognised as a thing of tangibility, so has the need to adopt and embed the skills and competencies that make managing it (customer experience that is) a reality. Any ‘concept’ that becomes something requiring methodologies, approaches, tools and techniques, also requires the need for people to understand how to use, deploy and embed them.
Brad Cleveland Blog
NOVEMBER 22, 2016
The Tugboat Institute recognizes Evergreen companies whose purpose-driven leaders build companies focused on long-term growth. The Institute’s Evergreen Journal recently published an article I wrote on delivering great customer service. It includes four recommendations that don’t require significant upfront investment. The article, “Great Customer Service on a Shoestring Budget,” is available here.
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Brad Cleveland Blog
NOVEMBER 22, 2016
The Tugboat Institute recognizes Evergreen companies whose purpose-driven leaders build companies focused on long-term growth. The Institute’s Evergreen Journal recently published an article I wrote on delivering great customer service. It includes four recommendations that don’t require significant upfront investment. The article, “Great Customer Service on a Shoestring Budget,” is available here.
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