InMoment XI
JUNE 19, 2017
Editor’s note: This post is a snippet of an article originally published on Engagement Strategies Media. Read the full article. In a perfect world, actively engaged employees deliver your brand promise each and every day. They listen to customers, empathize with them, quickly resolve issues, go above and beyond to make them feel special and. View Article.
Bill Quiseng
JUNE 19, 2017
Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company. Your success as a customer service manager is directly proportional to your ability to drive simultaneously customer satisfaction and employee engagement. Happy employees are inclined to go above and beyond for your customers.
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InMoment XI
JUNE 19, 2017
Editor’s note: This post is a snippet of an article originally published on Engagement Strategies Media. Read the full article. In a perfect world, actively engaged employees deliver your brand promise each and every day. They listen to customers, empathize with them, quickly resolve issues, go above and beyond to make them feel special and.
Beyond Philosophy
JUNE 19, 2017
I’ve been flying major airlines for a long time, and like everyone else, I’ve noticed the changes – and not in a good way. The checked baggage fees. The snacks we don’t get anymore. Exorbitant fees to change an itinerary and seats that are way too cramped. At one point, carriers said these changes were necessary to stay afloat amid skyrocketing fuel prices.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Wired and Dangerous
JUNE 19, 2017
Eye candy! It is such a really cool label. It should be a phrase that has a terrific reputation. After all, who doesn’t like candy? And, “a sight for sore eyes” is a positive and encouraging statement. Most of us see too much plain vanilla and drab stuff. But, eye candy has a shady reputation. It typically means attractive but superficial. It’s like the apple that Snow White ate – it looks really great to take a bite out of, but at the end of the day it will put your customers in a deep slee
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
WorkOutLoud
JUNE 19, 2017
Today’s customers’ have high expectations of value and relevance. Today’s customers are savvy, aware, and connected. They want information, connections, and collaborations that are relevant and timely. They want you to remember who they are, what they purchased, and how they use your products. They desire efficient ways to search and place high value on information you help them discover based on their needs.
Magellan Solutions
JUNE 19, 2017
We often hear of outsourcing customer support, design, IT and payroll services, but even jobs in specialized industries such as architecture are now being outsourced. Architectural outsourcing jobs can be found in many freelance websites, where experienced architects all over the world can be tapped to render their services. Outsourcing architectural jobs may seem like a practical approach for architects who have far too many projects to handle by themselves, but the good news is the benefits ar
Michel Falcon Experience
JUNE 19, 2017
Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly collecting data purposely or indirectly. Sometimes these intended motivations can be used harmfully to violate privacy. Take Uber’s “God View” as an example. But, what about the companies who use their data collection to better their customer’s experience without harm?
Clarabridge
JUNE 19, 2017
In light of a series of unfortunate events with many Airlines recently, complaints in April have spiked 70% prior to the year before. Now, some might argue that considering recent events, passengers are not only tired of feeling unheard, but empowered to do something (publicly) about it. Unfortunately, customer expectations of airlines are already low—however, all that means is one airline can easily differentiate themselves by providing thoughtful, seamless experiences, but there are two key wa
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Clarabridge
JUNE 19, 2017
In light of a series of unfortunate events with many Airlines recently, complaints in April have spiked 70% prior to the year before. Now, some might argue that considering recent events, passengers are not only tired of feeling unheard, but empowered to do something (publicly) about it. Unfortunately, customer expectations of airlines are already low—however, all that means is one airline can easily differentiate themselves by providing thoughtful, seamless experiences, but there are two key wa
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