InMoment XI
JULY 5, 2022
With this goal in mind, InMoment gathered the three most important steps quick service restaurants can take to achieve better guest experiences in our new eBook, “How Food Services Brands Can Evolve Guest Experience Programs.” You can learn more about customer listening best practices in our eBook here!
NobelBiz
FEBRUARY 6, 2024
SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.
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Optimove
FEBRUARY 22, 2024
Terminal X , Israel’s pioneering multi-brand e-commerce platform fashion site, partnered with Optimove to enhance customer segmentation and personalization. The retailer needed a Multi-Channel Marketing Hub (MMH) to improve email automation and deliver more relevant messages to customers.
Confirmit
OCTOBER 18, 2018
Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Siemens Corporation: Bringing a Global Approach to VoC. Learn More.
Confirmit
JULY 17, 2017
Recently, Confirmit and Women in Research (Wire) joined forces to help Market Researchers take advantage of innovations in data visualization, reporting, and storytelling to positively impact the bottom line at our New York City Marker Research Lunch and Learn. Seeing is Believing: Visualizing Market Research Data Webinar and eBook.
SurveySparrow
AUGUST 31, 2021
A well-structured survey, irrespective of the different types of surveys and their uses helps you identify consumer pain points, find scope for improvement, and discover the need for innovation. Build a multi-path questionnaire that changes questions based on the previous response. Use multiple channels. That is it.
Clarabridge
FEBRUARY 19, 2019
And as the avenues to engage with customers continue to expand, you will want to be accessible and ready to serve on these new channels. Research indicates that customers who start and end service requests using digital channels have a satisfaction rate that is significantly higher than those using traditional channels.
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