Kayako

MARCH 21, 2017

Customer trust is a reciprocal behavior to what they receive. What are the key reasons customers remain loyal to a product, service or organization? A brand’s performance on these measures predicts loyalty outcomes and is clearly correlated to profit (ROA) and revenue growth. Why customer trust is important for brand loyalty.

Interaction 211

Interaction How To Self Service Customers 211

Talkdesk

DECEMBER 18, 2015

Call center agents are the backbone of many companies’ customer service strategies. And yet, sometimes being a call center agent can feel like a thankless job. Ensuring the high morale of your call center agents is absolutely essential to running a successful call center and to reduce agent attrition.

Call Center 42

Call Center First Call Resolution Call Recording Software 42

Solvvy

AUGUST 31, 2022

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. What is a CSAT Score? What Is Customer Satisfaction? What is CX? What is CES? How is a CSAT Score Calculated? Multiple factors affect CX.

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

Storyminers

JULY 29, 2016

We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . In order to retain customers and create loyalty, you have to know what drives your particular customers. As that can be a tall order, we have created a proprietary model called “Customer Loyalty 3.0” Annette Franz.

B2C 124

B2C Customer Retention Strategy Brands 124

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Would you describe yourself as patient, and what do you do in situations where your patience is being tested?”. Download Now.

Customer Service 106

Customer Service Tips Average Handle Time Communication 106

Pointillist

APRIL 26, 2018

What is a single customer view? What Is a Single Customer View? A single customer view enables companies to understand and better engage with customers by knowing who they are and what they are looking for. By Swati Sahai. Wouldn’t it be nice if companies already knew the context when we reached out? Is that too much to ask for?

Customer Experience 72

Customer Experience How To Effort Score Touchpoint 72

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? It provides key information about how familiar your candidate is with the role, and whether they know the basics of what will be required of them as a live chat agent. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 113

Sports Average Handle Time Call Center Customer Service 113