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Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging

Comm100

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Our mission is to exceed the typical pharmacy experience. million per year.

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Long-term care needed: The cure to health care’s patient experience problem

Alida

This article is a guest blog post from Ed Bennett, a digital strategy expert and president and CEO of Ed Bennett Consulting. To hear more insight from Ed on patient experience, watch our webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age. . The time to improve is now.

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14 tips on how to deal with difficult customers (+ examples) 

BirdEye

This blog isn’t about turning every customer into a lifelong friend. Implement feedback loops for continuous improvement 13. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. Learning opportunities : Feedback from difficult situations guides business improvements.

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The secret diary of a Customer Experience Professional (aged 41 & 3/4)

ijgolding

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! Yet to come across people who do not appear to recognise it at all is very de-motivating.

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20 Customer Service Skills Operators Need to Succeed in All Support Channels

Comm100

“To improve is to change; to be perfect is to change often.” Being patient isn’t about being slow: it’s about taking your time to work through your customer’s issue attentively. Understand the customer’s experience. How can you help them improve their customer service skills?

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10+ Must Have Customer Service Skills to Look for in a Live Chat Agent

Comm100

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates.

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Evaluation of generative AI techniques for clinical report summarization

AWS Machine Learning

In part 1 of this blog series, we discussed how a large language model (LLM) available on Amazon SageMaker JumpStart can be fine-tuned for the task of radiology report impression generation. Prompt engineering helps to effectively design and improve prompts to get better results on different tasks with LLMs.

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