Gainsight
MARCH 15, 2022
One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS. Lately it feels like companies say they care about Customer Success, but when they have to put up resources to back it, they don’t commit,” he said. “I’d The Volume of the Customer Voice.
ChurnZero
FEBRUARY 26, 2021
At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast. Amanda Ingraham , Director of Customer Success, 15Five.
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ChurnZero
JULY 2, 2020
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to overcome alone. Customer Success Around the Web.
SurveySparrow
NOVEMBER 28, 2023
A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers. An informed team is an empowered team working towards common customer-centric goals. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps.
Eptica
FEBRUARY 27, 2019
There are lots of examples of how to make sure your brand achieves trustability – and I completely agree with the focus on putting in place the right culture and tools and that it has to come up from the bottom-up, not just the top-down.
Lumoa
FEBRUARY 9, 2023
software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Wondering which metric to choose?
SurveySparrow
SEPTEMBER 29, 2023
A customer experience workshop is like a meeting where these different departments gather to talk about how they can work together better to create a great experience for customers. The magic happens when these teams put their heads together and figure out how to combine their ideas to create an amazing experience for customers.
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