Comm100
OCTOBER 25, 2017
Google’s autocomplete suggestions can be pretty telling in what people around the world are thinking about their customers – and as well as Google itself, there’s some great tools out there to help curious customer service professionals see all of the questions people are asking about customers all around the internet.
Uniphore
NOVEMBER 11, 2021
Customers unable to access their branch locations increasingly took to digital channels for their customer service needs. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. For the finance industry, the global pandemic was a watershed moment.
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Seaton CX
MAY 24, 2023
But is the customer experience getting any better? According to an IDC white paper published in January 2022 , 87% of companies believe they provide an excellent customer experience—but only 11% of customers agree. The intent of measuring agents on AHT is to reward efficiency and provide better customer service.
Uniphore
DECEMBER 17, 2021
on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. What’s the key to driving improved customer satisfaction? Out of six categories included by Forrester, customer service is the number one driver. Understanding Customer Service Challenges for U.S.
Service Untitled
NOVEMBER 8, 2012
Once upon a time a patient would never think of questioning a physician’s rude bedside manner, never twitch the slightest dissatisfaction when made to wait hours in an uncomfortable waiting room with outdated magazines, or even speak out when having to deal with a rude staff. Even waiting rooms have come a long way.
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. RELATED ARTICLE What is IVR?
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