Uniphore

NOVEMBER 11, 2021

Customers unable to access their branch locations increasingly took to digital channels for their customer service needs. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. For the finance industry, the global pandemic was a watershed moment.

Banking 130

Banking Net Promoter Score Contact Center NPS 130

Uniphore

DECEMBER 17, 2021

on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. What’s the key to driving improved customer satisfaction? Out of six categories included by Forrester, customer service is the number one driver. Understanding Customer Service Challenges for U.S.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Service Untitled

NOVEMBER 8, 2012

Once upon a time a patient would never think of questioning a physician’s rude bedside manner, never twitch the slightest dissatisfaction when made to wait hours in an uncomfortable waiting room with outdated magazines, or even speak out when having to deal with a rude staff. Even waiting rooms have come a long way.

Customer Service 53

Customer Service Wait Times Hospitality Insurance 53

ProProfs Chat

NOVEMBER 29, 2019

Boosts Customer Service & Loyalty. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Messaging Customer Satisfaction Statistics. Live Chat Customer Loyalty Statistics. Live Chat Customer Service Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Totango

SEPTEMBER 22, 2022

Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. Financial planning.

Tools 71

Tools CRM Analytics Advertising 71

Comm100

NOVEMBER 15, 2017

This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. Is this the first time that you have contacted us about this issue? Why Is First Contact Resolution So Important?

How To 111

How To First Call Resolution Social Media Contact Center 111