Customer Service, First Call Resolution, Wait Times and White Paper

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. RELATED ARTICLE What is IVR?

Call Center

Call Center Self Service Software Contact Center

One and Done: How to Optimize Your First Contact Resolution Rate

Comm100

NOVEMBER 15, 2017

“For the average contact center SQM benchmarks, only 48% of total calls are ‘one and done’ call resolution. This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”.

How To

How To First Call Resolution Social Media Contact Center

Customer Experience Update

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

One and Done: How to Optimize Your First Contact Resolution Rate

Webinars

Stay Connected