Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. Those three factors are why customers are frustrated with the customer support experience. Seven Ways to Fix the Root Causes of Customer Experience Complaints by Elaine Roche. Follow on Twitter: @Hyken.
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Playvox
FEBRUARY 13, 2024
How Do You Identify Top Customer Service Talent? For customer service leaders, it’s an opportunity to constantly hone their interpersonal, decision-making, and communication skills, like active listening—boosting their own professional growth. The gamification software Kahoot!,
Vonage
OCTOBER 22, 2015
Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:
CSM Magazine
APRIL 15, 2021
How do technologies such as the cloud, long considered an emerging part of the modern customer service experience, become increasingly vital for ‘agile resilience’? When answering these questions, always consider the customer’s perspective. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.
Playvox
JANUARY 5, 2022
After all, you can’t expect your hybrid team to deliver top-notch customer service if they can’t access the information or solutions they need when working off-site. Another fun way to recognize your team is through gamification. Download our eBook. Agents can earn rewards for successfully completing challenges.
Playvox
DECEMBER 21, 2022
For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition. Regular inclusion in company events. Motivation.
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