Customer Service Customer Service Representative Customer Service Strategies Tips 
Customer Guru
MARCH 21, 2018
The days when a customer service (CS) team was strictly responsible for handling complaints from customers are long past. In this new market, your CS team has to handle plenty more than unruly and unhappy customers. Too many companies haven’t shifted their focus yet toward this effective customer service strategy.
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. How to Improve Your Team’s Customer Service by Evelina Brown (TechDay) A company’s customer service team is at the forefront and represents the company. Today, most customers want speed.
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Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Team Support
OCTOBER 4, 2022
In the end, the most damaging thing a business can do is tell a customer one thing and then do another. Nobody likes a hypocrite, and even if your customer service team had no intention of giving misleading statements or half-truths, the customer will almost always see it in the most negative light. Check in frequently.
Team HGS
NOVEMBER 21, 2017
Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.
NobelBiz
APRIL 3, 2023
A Self-service system will naturally help to reduce costs associated with all the manual processes agents usually get caught in. Last but not least, a well-thought self-service system will reduce the manual labor associated with customer service and make agents’ jobs more enjoyable, thus contributing to a reduced turnover rate.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet.
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