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The Advantages and Disadvantages of Live Chat Support

Comm100

It allows businesses to address customer queries, concerns, and issues instantly. This immediacy can significantly enhance customer satisfaction and help in resolving problems quickly. This efficiency can lead to lower operational costs and quicker response times for customers.

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How to Best Invest in Your Customer Service Strategy in 2021

CSM Magazine

Despite the fact that customer service has long been recognised as an important revenue driver, not all businesses manage to get it right. How many times have you gone to a restaurant, café or store and been disappointed with the service you’ve received? So, how best can your business improve its service to customers in 2021?

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Guest Post: Trends of Customer Service in 2023

ShepHyken

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

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4 Customer Service Strategies of Excellent Support Teams

Talkdesk

Wikipedia defines customer service as “the provision of service to customers before, during and after a purchase.” Although that definition captures the essence of customer service, it lacks a few important elements. The first question that comes to mind when thinking of customer service is cost.

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4 Elements of E-Commerce Customer Service

Kustomer

This means it’s more crucial than ever to focus on the e-commerce customer service experience. What Is E-Commerce Customer Service? E-commerce customer service is the act of assisting new or existing online customers when they encounter questions or challenges they may have throughout the customer journey.

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Guest Post: 10 Ways to Improve Your Customer Service Team

ShepHyken

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

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Customer Self-Service: Pros, Cons, Examples

TechSee

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .