ShepHyken
FEBRUARY 13, 2024
They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more!
ShepHyken
APRIL 28, 2021
This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. Maybe call for an Uber or help find some other form of transportation to get her customer home safely.
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ShepHyken
JULY 14, 2021
You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The better answer is to say, “There are three options to get you to the hotel.
ShepHyken
JANUARY 19, 2022
But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Follow on Twitter: @Hyken.
CSM Magazine
OCTOBER 19, 2023
On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. Their customer support team doesn’t just handle queries; they’re trained to think two steps ahead.
ShepHyken
MARCH 28, 2023
Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken
CSM Magazine
FEBRUARY 21, 2022
Provide safe and secure transportation. Customers want to feel confident that their shipments are being transported safely and securely. Make sure your drivers take safety and security into account when transporting goods. Offer driver training. Offer customer service training to all your truck drivers.
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