ShepHyken
FEBRUARY 13, 2024
They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. They both drive downtown to work.
ShepHyken
APRIL 28, 2021
This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. But you knew that, and let’s all assume the customer service agent knew it, too. He bought a new car.
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CSM Magazine
FEBRUARY 21, 2022
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service. This will help ensure that customers are happy with the estimates you provide them.
ShepHyken
JULY 14, 2021
How do you say Yes to every customer request ? Is this customer service utopia? You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
Vonage
MARCH 8, 2016
Back this vision up with customer service education and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for an Uplifting Service culture” we teach at UP! Your Service. An engaging service vision is fundamental.
CSM Magazine
OCTOBER 19, 2023
In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. Jayride exemplifies this proactive approach.
ShepHyken
JANUARY 19, 2022
But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Follow on Twitter: @Hyken.
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