ShepHyken

FEBRUARY 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Guest Experience B2B B2C 87

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. This also means that, with a little strategic planning and creative thinking, businesses can leverage their email marketing to increase brand loyalty and keep customers. Here are my top five picks from last week.

Customer Service 13

Customer Service Chief Customer Officer Automotive Retail 13

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. A well-balanced customer experience strategy can impact every area of the business, enabling better sales/marketing/operational outcomes.

Customer Service 15

Customer Service Retail B2B Customer Service Training 15

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. 8 Tips to Become a Great Customer Service Leader by BOSS Editorial (BOSS Magazine) It’s not a secret that good customer service equates to good customer experience.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. Forbes) What are the most important factors in providing excellent customer service? Customer satisfaction is a significant factor in business success.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

ShepHyken

APRIL 16, 2023

Each week, I read many customer service and customer experience articles from various resources. A New Opportunity for Brands to Build Trust, Authenticity and Customer Loyalty by Tom Idle (Sustainable Brands) COVID-19 changed everything — especially how people think about their local communities.

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

CSM Magazine

MARCH 15, 2016

For every customer who complains, 26 others didn’t say anything (Lee Resource, Inc.) No one can afford that kind of customer churn. You cannot begin to satisfy customers until you remove all the potential dissatisfiers. Continually remind your team of the importance of customer service.

Customer Service 63

Customer Service Hotels Customer Service Training Customers 63

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. Here are my top five picks from last week.

Customer Service 12

Customer Service Self Service Retail Airlines 12

ShepHyken

JANUARY 24, 2022

Each week I read many customer service and customer experience articles from various resources. 5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. In the past two years, digital customer engagement went from being a fun perk to a business critical must-have.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67