ShepHyken

MAY 28, 2023

While ancillary products are not a new concept, the sophistication with which they are merchandised has entered new territories thanks to artificial intelligence-led innovations. Driving accelerated, sustainable growth while delighting customers is a complex puzzle. I refer to this as a hospitality mentality.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.

Customer Service 89

Customer Service Retail Interaction Hospitality 89

Micah Solomon

OCTOBER 26, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance.

Customer Service 49

Customer Service Hospitality Consulting Customer Service Training 49

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. [Originally published in Forbes.com.

Leadership 68

Leadership Customer Service Hospitality Hotels 68

Blake Morgan

JANUARY 20, 2022

She shares examples and insights for leaders looking to create innovative experiences. . Her blog features tips and training on metrics, data and improving the overall experience. . Steve spent more than 20 years of experience in customer service, training and hospitality management at Marriott and now works as a speaker and trainer.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Magellan Solutions

MAY 3, 2022

For Telstra, outsourcing means better service. Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. Comcast is a telecommunications conglomerate headquartered in ? Transurban.

Call Center 81

Call Center Company Telecommunications Banking 81

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

MAY 6, 2020

For Telstra, outsourcing means better service. Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. Comcast is a telecommunications conglomerate headquartered in ? Transurban.

Call Center 52

Call Center Company Telecommunications Banking 52

Kustomer

FEBRUARY 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen uncovers the secrets to establishing employee and customer engagement with expert Suzzanna Rowold. So that is actually in organizational development and leadership and I am specializing in entrepreneurship and innovation.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Micah Solomon

OCTOBER 23, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Managers who hide in their offices miss their chance to lend their much-needed support to a budding service culture.

Culture 49

Culture Customer Service Company Hospitality 49

LiveChat

AUGUST 26, 2016

My advice here is to pay extra attention to traits during the interview/trial period and facilitate customer service training opportunities for the necessary skills later down the line. It’s as if someone with a broken leg came to an ER room only to find a card stating “we’re in the hospital on the other side of town.”

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? How about a former waiter/server?

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? How about a former waiter/server?

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62