ShepHyken

MARCH 25, 2024

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. My Comment: Here is an excellent and robust article on loyalty programs.

Loyalty Programs 78

Loyalty Programs Hotels Customer Service Hospitality 78

ShepHyken

JANUARY 25, 2021

My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. My Comment: Here’s a great article about customer loyalty. Some loyalty programs create emotional connections.

Customer Service 157

Customer Service Guest Experience Loyalty Programs Hospitality 157

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? How about a former waiter/server?

Customer Service 65

Customer Service Government Loyalty Customer Satisfaction 65

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? How about a former waiter/server?

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62