Lumoa
NOVEMBER 17, 2022
The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. Offering an outstanding customer experience shows customers why they should keep returning for more.
ShepHyken
OCTOBER 20, 2021
One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.
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ShepHyken
DECEMBER 28, 2022
That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. .
ShepHyken
JULY 30, 2018
The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? Why is customer service training so important? by Flow XO. Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 26, 2018
Mismanage the customer’s experience an d you may shatter the relationship and any hope for future business. The Business of Fashion) What if businesses could turn transient loyalty into something deeper and more engaging? For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.
Comm100
MAY 10, 2018
Despite the fact that complaining customers don’t sugarcoat their words, they also don’t always live up to the stereotypes that exist about them. While it’s true that some complaining customers may become frustrated and upset, others might deliver candid complaints in a polite and friendly fashion.
ShepHyken
JANUARY 23, 2017
(CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. I especially love number three… that prospective customers watch how you treat current customers.
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