Bill Quiseng

MARCH 28, 2016

.” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. Can you tell I’m a big fan?) And have fun!

Entertainment 60

Entertainment Tips Social Media Customers 60

ShepHyken

AUGUST 8, 2022

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. My Comment: I love the idea of WOWING the customer.

Customer Service 23

Customer Service Culture Customer Retention Video 23

CSM Magazine

OCTOBER 11, 2023

This is a definite plus over other candidates who don’t have access to such a tool when they write their own CV cover letters. Training and Certifications Matter in Customer Service Customer service training focuses on basic skills such as effective communication, active listening, problem-solving and conflict resolution.

Customer Service 52

Customer Service Training Customer Service Training Customers 52

CSM Magazine

MARCH 4, 2020

As we will come onto, putting customer service at the heart of your employee training is vital if you want it to sink in and stick with your employees. If you don’t have a clear definition of what good customer service is, then you’re going to find it very difficult to communicate with your team.

Leadership 59

Leadership Customer Service Strategy How To 59

ShepHyken

AUGUST 30, 2021

A personalized and customized experience is not necessarily the same. This article gives clear definitions of both experiences. 9 Customer Service Phrases That Should Be Retired Immediately by Geoffrey James. Magazine) The standard customer service on-hold verbiage is weasel wording of the worst stripe.

Customer Service 16

Customer Service Retail B2B Customer Service Training 16

ShepHyken

JANUARY 9, 2023

Focus on providing excellent customer service. 6 Keys To Ramping Up Your Customer Service From Average to Exceptional by Martin Zwilling. Magazine) Customer service has traditionally been focused on the resolution of complaints, primarily after a transaction. Follow on Twitter: @Hyken.

Customer Service 12

Customer Service Hotels Hospitality Social Media 12

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MAY 2, 2022

My Comment: What will bad customer experience management cost you? Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” Financial services seem to be the focus, but I believe almost any type of organization will benefit from reading this article.

Customer Service 70

Customer Service Social Media NPS Customer Experience Management 70

ShepHyken

APRIL 4, 2022

Customer Service Is DEAD: Now What? CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. by Mitche Graf.

Customer Service 72

Customer Service Trends Tips Customer Service Training 72