Chief Customer Officer Customer Service Strategies Customer Service Training Hospitality 
Storyminers
JULY 6, 2020
She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. As a senior contributor to Forbes.com, Micah specializes in customer service, customer experience, company culture, and hospitality.
Storyminers
JULY 6, 2020
She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. As a senior contributor to Forbes.com, Micah specializes in customer service, customer experience, company culture, and hospitality.
Expert insights. Personalized for you.
147 
Let's personalize your content