Alida

APRIL 11, 2017

Service advisors should be equipped with tools to engage with customers on their terms. Without understanding the customer’s perspective, dealer communication will remain unclear. Dealers need to uncover the preferences of their customers and use that feedback to improve communication and enhance trust.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. When needed, you can send your customers information and updates about their accounts.

Handbook 73

Handbook Customer Success Customer Base Technology 73

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Showing a customer how a SaaS product works, the way it can provide value, the data it can produce, and how they can incorporate it into their business is often a bit of a journey. Building Great Customer Relationships.

Handbook 52

Handbook Software System Customer relationships 52

NobelBiz

FEBRUARY 15, 2023

It sets up the framework for a common customer relationship reference point between the company and the call center, so that the two won’t have different ideas about what “quality” means. Call calibration for agents helps you improve your customer service by evaluating call patterns What is a call calibration?

Call Center 52

Call Center How To Handbook Measurement 52

ChurnZero

APRIL 1, 2022

According to research shared in “The imposter syndrome handbook” by Raghav Parkash , imposter syndrome crosses gender, racial, and professional boundaries. Commit to real-time feedback. In addition to praising wins, commit to your team that you will give them prompt feedback when you see opportunities for them to improve.

Customer Success 98

Customer Success How To Customer Journeys Culture 98

COPC

FEBRUARY 15, 2024

Call Quality Assessment: Insights and Ethics AI listens to calls, scores agent performance objectively (based on training) and generates detailed feedback reports. This  These roles could involve building deeper customer relationships, resolving intricate issues, and providing more personalized support.

Contact Center 52

Contact Center Metrics Training Call Center 52

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Major Takeaways: “Customer education activates customer success.” Major Takeaways: Customer relationships are a commitment and investment.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91