Customer Relationship Management Loyalty Programs Management Touchpoint 
CSM Magazine
FEBRUARY 29, 2024
Implement a CRM system: Implement a customer relationship management (CRM) system to track customer interactions across different channels. This will enable you to provide a seamless experience across all touchpoints. Personalize these programs based on customer behavior and preferences.
SurveySparrow
FEBRUARY 22, 2024
These features enable you to collect and manage customer feedback. By analyzing this feedback, you can identify areas for improvement, address customer concerns proactively, and make changes that enhance the customer experience. The method is simple enough – read customers for their continued patronage.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Currency Alliance
JANUARY 18, 2021
It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.
LoyaltyPlus
JULY 17, 2020
LoyaltyPlus is a leading independent customer relationship management company and has over 25 years’ experience in the development and application of cutting-edge programmes and partnerships – and its leadership in helping businesses ensure their customers remain loyal to their brands while optimising all touchpoints and customer experiences.
LoyaltyPlus
MAY 18, 2020
However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.
LoyaltyPlus
MAY 18, 2020
However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.
Expert insights. Personalized for you.
52 
Let's personalize your content