CloudCherry
OCTOBER 17, 2019
And processes in the company need to get people to really act on it, to embrace it, and to embed the customer experience insights as a way of life in the company.”. Lynn authored 6 benchmarking studies and 3 CXM handbooks. She’s also big on simplicity (Amen!),
C3Centricity
APRIL 2, 2018
A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Storytelling. Direction setting. This research is now a few years old and the world is changing fast.
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TechSee
JUNE 16, 2022
As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.
Forrester's Customer Insights
MARCH 29, 2022
Join us at Forrester’s B2B Summit North America — an in-person and digital experience happening May 2–4 — to learn the tips and tricks we’ll reveal in “The CMO’s Handbook For Nurturing Innovation” that you can use to jump-start your innovation agenda. B2B marketing leaders are not as innovative as they think they are! B2B […].
Alida
APRIL 11, 2017
Deep customer insight will help dealerships optimize their service levels and pricing. Companies that truly understand their customers are uniquely positioned to overcome mistrust, offer superior customer experience and create a sustainable competitive advantage. Improve communication.
Kustomer
MARCH 10, 2022
We find that so many leaders fail to be customer-focused and often lack the tools necessary to be effective. Life doesn’t come with a handbook and no one can predict catastrophic world events that alter the course of business forever. Tune in to the full podcast to learn more so you can be prepared for any situation.
Gainsight
MARCH 9, 2020
As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. to drive better customer-centric decision-making.
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