Customer Expectations Customer Experience Customer Service Training Self Service 
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction.
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience. My Comment: Self-service is great until it doesn’t work.
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ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. Here are my top five picks from last week.
ShepHyken
JUNE 19, 2019
Our customers have learned what it’s like to have a friction-free, no-hassle, convenient experience. If it’s easy to switch companies, they are quick to switch when the experience is less than convenient. Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time.
ShepHyken
DECEMBER 25, 2019
In some industries, the busy season means an influx of calls, emails and messages from customers who need help. I’ve compiled a list of five ways you can combat the extra busyness and still deliver an amazing experience to your customers. Recognize the opportunity you have with new customers. Look at your history.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Here are eight different ways to streamline your customer support. I like them all.
Comm100
FEBRUARY 23, 2021
It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. – Use social media as a key customer service channel.
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