Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software 103

Software Customer Engagement Engagement Social Media 103

Avaya

MAY 16, 2017

Roadmap Creation: A detailed roadmap helps you finalize digitization plans before implementation. Check out our eBook, Fundamentals of Digital Transformation , to learn more about this discovery process—the first of a five-step plan for creating a foolproof digital transformation strategy. operational savings, CX improvements).

Company 50

Company Roadmap eBook Strategy 50

ClientSuccess

SEPTEMBER 15, 2018

The synergy between the teams must exist to make sure Sales isn’t ‘ overselling their boundaries ’ which happens when sales sells something that isn’t actually in the product, or hasn’t yet been released to the roadmap. Three Reasons Why Marketing Needs a Seat at Your Customer Success Strategy Meetings.

Customer Success 40

Customer Success Strategy Marketing eBook 40

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

ClientSuccess

OCTOBER 10, 2017

There might not be as much 1:1 engagement between the customer and a CSM here, but that doesn’t mean customer success can’t have a role during this stage. Customers in the Evaluation Stage work mostly with marketing and sales to figure out if a company really is the best fit for what they are looking for. Value Stage.

Metrics 40

Metrics How To Effort Score Customer Success 40

ChurnZero

DECEMBER 20, 2019

And be prepared to offer real numbers (additional revenue, increased engagement , and satisfaction) as part of your pitch; make sure your leadership understands the real value behind the vision. . . Jay Nathan , Founder & Managing Partner, Customer Imperative . James Scott , VP of Customer Success, ShootProof .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

InMoment XI

APRIL 3, 2024

Customers will go with well-designed websites, brands that pay to be more visible through SEO efforts, companies with helpful and high-ranking content, and services with plenty of customer reviews and other types of social proof. Brand Reputation A good digital customer experience is critical to a brand’s reputation.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Influitive

MAY 19, 2016

Engaging with finance professionals is challenging when you consider that they can fall into one of two distinct personas, based on their position: Mid-level professionals tend to be more introverted, yet self-confident, preferring quiet recognition versus being in the spotlight. The secrets to engaging finance advocates. Bottom Line.

Engagement 40

Engagement eBook Infographics Roadmap 40

ChurnZero

JANUARY 8, 2021

So, here’s our watchlist of Customer Success leaders to follow in 2021 – a year that’s bound to be marked by its own unique struggles and successes, as well as the cementing of Customer Success in the C-suite. . Staci Satterwhite, Chief Customer Officer, Khoros. Diane Gordon, Senior Vice President of Customer Success, Validity.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. As of now, she is the GVP NAA Customer Success & Renewals at Oracle. Curtis Bingham.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SurveySparrow

MARCH 16, 2019

Stencil is simple to use and built for speed, meaning anyone can create beautiful images quickly to double their social media engagement. Companies who have partnered with Slack’s platform is promised an increased adoption rate, deeper user engagement, and, to everyone’s delight, a profound customer delight.

Marketing 75

Marketing Social Media e-support Video 75