ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Those resources are: Product demos. A review program. User reviews. Vendor websites. Free trials.

Case Study 82

Case Study ROI B2B Study 82

inQuba

FEBRUARY 21, 2023

So, how did we ensure that inbound calls were converted into policy sales? Think about the importance of a fast and seamless customer communication experience, especially for the new generation of consumer who expects everything to be painless and intuitive. What does the onboarding journey really look like? Use case coming up!

Insurance 52

Insurance Customer Journeys Multi-Channel How To 52

BirdEye

AUGUST 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is a reputation score? Sales impact Customers look into businesses they are going to transact with at least 4-7 times before they finally pick up the call. A high star rating on your listings makes customers confident about their purchases.

Social Media 52

Social Media e-support Feedback Analysis 52

inQuba

FEBRUARY 21, 2023

So, how did we ensure that inbound calls were converted into policy sales? Think about the importance of a fast and seamless customer communication experience, especially for the new generation of consumer who expects everything to be painless and intuitive. What does the onboarding journey really look like? Contact us now!

Insurance 52

Insurance Multi-Channel Customer Journeys Policies 52

Stella Connect

SEPTEMBER 28, 2021

Retail sales may exceed $4.44 Shopping centers reopened, and ecommerce continues to simplify the ability for any retailer to go digital and connect with customers. Customers should always experience your brand, its products, and the customer service team feeling valued and heard rather than angry or upset.

Retail 52

Retail Customer Experience Ecommerce First Call Resolution 52

ClientSuccess

NOVEMBER 21, 2017

We’ve all been there: A customer relationship is going well and there are no obvious problems or red flags in sight, yet when it comes time for a ‘serious talk,’ such as a renewal conversation or upsell demo, there is suddenly radio silence on the customer’s end. Multiple Ways a CSM Can Bring a Customer Back.

Engagement 50

Engagement Metrics eBook Customer Success 50

ClientSuccess

JUNE 13, 2017

For those of you in customer success and sales, it’s nearly impossible to go a day without hearing words like “churn”, “retention”, and “revenue”. Those 3 phrases go hand-in-hand with ensuring that your organization is set up for long term success, and that your customers are happy with your products. Churn, Retention, Revenue.

Measurement 43

Measurement eBook Metrics Customer Retention 43