ShepHyken

APRIL 18, 2023

Most of us realize that Amazon has built its own shipping and distribution system. How fast do you deliver, return calls or do anything else that might get the customer to say, “You’re fast!”? Customers can predict their Amazon experience with almost 100% accuracy. Still, it is setting a high bar. This is an easy one to emulate.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

JULY 19, 2017

He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. The quick version of the story is this: A farmer owns a fruit and vegetable stand where his customers pay on the honor system. He trusts his customers to do what’s right, and it pays off.

Conference 107

Conference Customer Service Training Customers System 107

ShepHyken

MAY 4, 2018

Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. But there is a part of the after-sale customer experience that the customer never sees.

Customer Experience 79

Customer Experience Advertising Sales System 79

ShepHyken

APRIL 30, 2018

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System by Anna Pogrebniak. Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

JUNE 28, 2017

Break down every interaction, or touch point, that you and your organization have with the customer. Second, you have to bake it into the process or system. Anything less erodes the customer’s confidence. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service Training 97

Customer Service Training Meeting Customer Service Interaction 97

ShepHyken

MAY 25, 2016

While this customer’s emails weren’t spam, the person working on the campaign did something during the set-up that caused, for lack of a better term, an alarm to go off, which caused Campaign Monitor’s system to prevent the emails from being sent. This all happened on a Saturday. For information contact or www.hyken.com.

Exercises 90

Exercises Customer Care Customer Service Training Customers 90

ShepHyken

SEPTEMBER 27, 2021

My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better. Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19