ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.

Omni-Channel 98

Omni-Channel Self Service Policies Abandon Rate 98

ShepHyken

SEPTEMBER 27, 2021

(PR News) How can social media leaders create a steady cadence of fresh, customer-centric social posts, especially when formal case studies are resource-intensive and can take months to produce? Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

CustomerSuccessBox

JUNE 13, 2022

Customer Intelligence helps businesses better understand their customers so they can improve interactions and provide more tailored service. All of this contributes to bettering customer journeys and propelling the company’s future growth. Customer success and the role of Customer Intelligence.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

ChurnZero

NOVEMBER 18, 2021

What inspired me to improve my gardening skills is the same catalyst that inspires customer education, and most positive actions: a desire for change. As Rosabeth Kanter, Harvard Business School professor and best-selling author who specializes in strategy, innovation, and leadership for change, puts it: “Change demands new learning.”.

Self Service 98

Self Service Software Knowledge Base Resources 98

CSM Magazine

JULY 13, 2022

Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. A customer touchpoint is any interaction a customer has with a business, from first learnings to repeat sales. Your customer journey is composed of a set of touchpoints. Customer Touch Points Examples.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. By ensuring the company’s integrity, each person contributes to the increase of customer confidence.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. By ensuring the company’s integrity, each person contributes to the increase of customer confidence.

Contact Center 52

Contact Center Data Contact Center Software Management 52

BlueOcean

JANUARY 6, 2020

Instead, the opposite has happened – adding more channels has complicated the customer journey, adding more contact points and sparking more channel switching activity. Gartner research shows a direct correlation between the number of available channels and the number of customer contacts in a single resolution journey.

Omni-Channel 177

Omni-Channel Customer Care Self Service Customer Journeys 177

Comm100

APRIL 12, 2018

Different industries, and often different companies in the same industry, have entirely different customer journeys – meaning that customer experience is tied to the enterprise. Because of this, CX managers first have to identify what a positive customer experience looks like for their clients and target market.

NPS 156

NPS Measurement Effort Score Customer Experience 156

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. Busy customer success teams can’t figure out how to build a framework and strategy. As a result, the ability to identify and maximize the value derived from all customers is lost.

Customer Success 52

Customer Success B2B Customers Strategy 52

ProProfs Chat

JANUARY 17, 2020

The SaaS customer lifecycle is inclusive of three stages – acquisition, engagement, and retention. Each stage allows you to understand the current mindset of your customers and helps you build strategies that encourage them to move to the next stage. Under customer engagement, you can accomplish: 4.

Customers 107

Customers Exercises Customer Journeys Knowledge Base 107