Alida

APRIL 11, 2017

Building trust through customer-centric service. Dealerships will struggle to retain customers until they reorient around the customer experience. For those dealerships committed to turning things around, here are four strategies to earn customer trust, build their reputation and drive loyalty over time.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

ProProfs Chat

JUNE 30, 2020

That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Understand your team members better.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. to drive better customer-centric decision-making.

Handbook 52

Handbook NPS Chief Customer Officer Metrics 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ImprintCX Articles

MARCH 5, 2024

For an organization to be truly customer-centric, it must have a CX vision and objectives that support the brand vision and business goals. According to a 2021 Qualtrics study , only 28% of marketing and CX leaders have processes allowing the brand strategy to feed into CX design and delivery.

Brands 52

Brands Customer Experience Management Customer Centricity 52

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. Let’s take a look at a real-time example of how these pillars can move the needle on your CX strategy.

Customer Experience 88

Customer Experience Net Promoter Score Self Service Handbook 88

Survicate

MARCH 20, 2019

Asked about the long-term outcome of such a strategy, he confirms that it’s definitely paid off. He also mentions that a customer-centric focus brought the company to initiate an entire conference, NextCon, around the subject. “ When I took over as the sales trainer, I adopted a more customer-centric sales approach.

Tips 85

Tips Customer Centricity Social Media Insurance 85

ChurnZero

MAY 13, 2022

That’s why it’s helpful to have foundational frameworks to focus your thinking and strategy despite the revolving door of expertise. There’s a lot of lip service going around about being customer centric. People don’t understand it, they don’t recognize it, or even worse, they’re not benefiting from it.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

CustomerSuccessBox

MARCH 3, 2022

The book offers room to learn about the author’s experience in transforming firms such as Performable and Hubspot; How did he create a customer-driven mode? This book is filled with the strategies and frameworks from responsive development to the spotlight framework. Customer rating: 4.3 Customer rating: 4.6

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52