Lumoa

OCTOBER 31, 2018

For larger organizations, the top customer experience challenge will be figuring out how to strategically invest for the present while staying nimble for the future. Never underestimate the customers expectation in CX. Once the customer had a positive CX, it will set a new benchmark. Three words: voice of customer.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

CX Journey

OCTOBER 25, 2016

Image courtesy of reynermedia Trying to ensure the customer gets the attention she deserves within your company? Striving to make yours a customer-centric company? How does the customer become the center of attention for your organization? What tools should you have in your customer-centric toolbox?

Tools 80

Tools Customer Journeys Customer Centricity Touchpoint 80

Second to None

FEBRUARY 20, 2018

By tailoring your services to provide this level of value, you are positioning your brand to both endear itself to customers for the long-term and contributing to a winning platform in the present. One industry that is especially competitive, and has high rates of customer loyalty, is sportswear.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

Second to None

APRIL 26, 2018

Transparency can serve as a key pillar to a highly-engaged workforce, and instead of billing these measurement programs as a tool to monitor deliquiates, instead present this data to your team as a tool to provide proper recognition to those employees that deserve it, and provide concrete constructive criticism to those individuals that need it.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Second to None

FEBRUARY 6, 2019

While the rut of CX may reflect a lack of progress across industries, it also presents an opportunity for innovation. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2] 2] [link]. [3]

Customer Experience 67

Customer Experience Voice of Customer Innovation Course 67

ChurnZero

FEBRUARY 26, 2021

But to create a stronger working relationship with Product , Sana recommends using a thematic approach to collect customer feedback that prioritizes broader customer pain points instead of one-off stories. They stack rank their laundry list of feedback and present it to the Product team each quarter.

Customer Success 59

Customer Success Company Management Roadmap 59

Second to None

MAY 24, 2018

One of the best ways to establish high customer acknowledgement in your stores is to make sure that they are properly staffed. Without the appropriate number of associates present in your store during operating hours, there is a much higher risk that your brand will wind up closer to the 5+ minutes category.

Apparel 86

Apparel Competitive Advantage Retail Voice of Customer 86