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Amazing Business Radio: Amy Brown

ShepHyken

Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies. Are customer surveys worth it?

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5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

InMoment XI

In the last keynote of the day, the CEO of JAX Tyres & Auto , Steve Grossrieder, described how their business is layering together voice of customer, voice of employees, and even voice of franchisees for a complete view of the customer journey.

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How the Customer Feedback Management Process Works

PeopleMetrics

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.

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Emerging Customer Experience Trends in 2023

Lumoa

They’d organize surveys and listen to customers and then try to share these insights with other teams. But now, more organizations are realizing how essential customer insights are to developing a customer-centric business. This is great news for teams that are looking to dig deeper into their Voice of Customer data.

Trends 208
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Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding

CX Accelerator

Make CX mandatory, not optional right from the start For those companies serious about a customer-centric culture, this must be introduced and ingrained from day one. In the onboarding phase, I'm being more direct about how we honor our customersvoice together to ensure a memorable, consistent experience.

Tips 296
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Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding

CX Accelerator

Make CX mandatory, not optional right from the start For those companies serious about a customer-centric culture, this must be introduced and ingrained from day one. In the onboarding phase, I'm being more direct about how we honor our customersvoice together to ensure a memorable, consistent experience.

Tips 182