Customer Centricity Customer Voice Innovation NPS 
Lumoa
FEBRUARY 6, 2018
Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.
SurveyGizmo
DECEMBER 2, 2020
The partnership enables Alchemer customers to capture customer-recorded video feedback to help transform their businesses into customer-centric organizations. . Video has become a critical component in world-class VoC systems and integrating Voxpopme into Alchemer ensures customer voices are heard and actionable.
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Second to None
FEBRUARY 1, 2019
Since its introduction by Fred Reichheld, Net Promoter Score (NPS) has initiated a discussion of its effectiveness in overall growth. NPS is a metric that is used to measure customer loyalty and satisfaction. ” A Promoter is a customer who responds with a nine or a ten. Simple Does Not Mean Easy. 1,2 [link].
Confirmit
NOVEMBER 16, 2020
Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. Response rates increased by 42% compared to the previous year.
ijgolding
APRIL 4, 2016
What are some outdated ideas or methods you’ve come across as they relate to customer experience? Confusion between Customer Service, Customer Experience and Customer Centricity – they are not the same thing! What types of data do you believe brands put too much emphasis on when it comes to customer experience?
Lumoa
OCTOBER 31, 2018
Much of the improvement has been driven by advancements in product innovation and digital technology. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. It will be growing and growing.
ClearAction
DECEMBER 14, 2017
Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).
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