Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C3Centricity

AUGUST 17, 2020

Contact us today for more information on adopting a customer-first strategy. With so much information available today, marketing is being challenged to demonstrate its ROI. This might explain why they are still putting their efforts into brand building, sometimes to the detriment of their customers, consumers and clients.

Strategy 158

Strategy Customer Centricity Social Media Analysis 158

CSM Magazine

DECEMBER 8, 2015

According to the survey, more companies are putting an emphasis on using technology to provide a better customer experience with the following methods: 74 percent of respondents say they use data from customer surveys to analyze customer preferences. More Customer Service Investment Needed.

Customer Expectations 40

Customer Expectations Survey Social Media Measurement 40

C3Centricity

DECEMBER 3, 2018

With so much information available today, marketing is being challenged to demonstrate its ROI. This might explain why they are still putting their efforts into brand building, sometimes to the detriment of their customers, consumers and clients. Even worse, the customer care centre was seen as mere complaint handlers.

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

Magellan Solutions

JUNE 1, 2021

Numbers Behind Non-voice Customer Care Outsource. To say it simply, businesses see it only as a background service or fallback option support to customers. . It delivers a strong return on investment (ROI). Digital email marketing delivers a better ROI for your company according to Wharton University.

Customer Service 52

Customer Service Social Media Call Center Chatbots 52

CSM Magazine

JUNE 16, 2023

After development, you can quickly release your virtual assistants through your customer care and electronic channels, such as the web, mobile, and messaging. Businesses that harness its potential can achieve up to a 408% ROI. Your virtual tools are easily manageable and scalable. Ada brings considerable annual savings.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

CSM Magazine

JULY 27, 2015

These three C-Level telco speakers are: Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines. Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia.

CEM 40

CEM Case Study e-support Study 40

CSM Magazine

JUNE 11, 2019

But now, thanks to advancements with customer service platforms, social media is fast becoming every business’s best kept tool for customer support, reputation management, and personalised engagements with customers – on their terms. Drive deeper engagement. Empowered agents through AI.

Social Media 40

Social Media Virtual Agent Analytics ROI 40

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Software 40

Software Customer Experience Company CRM 40