BlueOcean
MARCH 13, 2023
Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? Can AI Handle Complex Customer Care?
Interactions
JUNE 18, 2020
In a contact center without an automated system, these are put through directly to live agents to handle. And while a few of these requests are fine to handle, helping customers reset passwords for hours on end probably will become quite repetitive and boring. Here are three ways: 1.
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CSM Magazine
AUGUST 22, 2019
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.
Michelli Experience
APRIL 18, 2017
In reality, that accomodation likely would have affected 200 plus passengers in the city where that flight crew was needed – thus creating cascading impact throughout the system. (I Appreciate the impact of customer care.
BlueOcean
NOVEMBER 29, 2023
We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients. TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX).
Michelli Experience
APRIL 18, 2017
In reality, that accomodation likely would have affected 200 plus passengers in the city where that flight crew was needed – thus creating cascading impact throughout the system. (I Appreciate the impact of customer care.
Wootric CX Blog
FEBRUARY 14, 2019
She has held chief positions in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations.
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